Performance, reliability, and support — every step of the way

From preventive maintenance to fast troubleshooting, Tecnar provides service solutions that ensure Lut performance and reliability.

Talk to an expert

We’re here to assist you

We provide seamless support across time zones, with experts in America and Asia ready to deliver prompt, efficient solutions wherever you operate.

Installation

Our expert installation service guarantees that your device is set up for optimal performance. We handle all final adjustments with precision and carry out detailed assessments to ensure everything meets the highest standards before site acceptance.

Training

We provide tailored training to ensure optimal use, operation, and maintenance of our products—whether for commissioning or skill refreshment.

Remote support

Get direct access to experts anytime. Using secure online tools, we diagnose issues, guide operators, and take corrective action quickly—reducing costs, minimizing downtime, and keeping your operations at full potential.

Maintenance

Regular maintenance extends equipment life and prevents failures. With flexible contracts—from consumables to full coverage—we deliver cost transparency, routine inspections, and peace of mind for reliable performance and easier financial planning.

Part replacement

Our part replacement service keeps your equipment at peak efficiency. We provide certified, high-quality parts and expert installation—whether preventive or urgent—to ensure reliability, minimize downtime, and extend your system’s performance.

Repair

Our repair service restores equipment to full working order with minimal disruption. From minor fixes to major overhauls, certified technicians ensure durable results through precise diagnostics—resolving issues and preventing future failures.

Here for your performance

Help desk

With specialists positioned in America and Asia, we provide around-the-clock support, ensuring prompt solutions that keep your operations running smoothly.

Service plan

Subscribing to Tecnar’s service plan secures the long-term reliability of your Lut 2.0 while protecting your investment. Enjoy predictable costs, certified parts, expert support, and unlimited software updates.

Documentation

Access Tecnar’s most up-to-date manuals, training materials, and technical insights, available in video or PDF formats.

Choose your service plan

Basic

  • Phone/video/email/SMS support 
  • Monthly monitoring report
  • Consumables for each year of operation
  • System backup and software updates

Premium (basic +)

System maintenance on-site (1x per year)

  • Wear parts based on the system year of operation
  • Refresher training during on-site inspection
  • Visual and function check
  • Laser power verification
  • Maintenance report

Laser diode replacement 

Recommended spare parts 

Never hesitate to reach us! Our customer performance team is always ready to help you in any way we can.

Ayham Alayoubi
Customer Performance Technician
Phone
+1 438 920-0123
Text message
+1 438 920-0123
Wechat
AyAyoubi
Whatsapp
14389200123
Maxime Bellefeuille
Customer Performance Technician
Phone
+1 438 397-2129
Text message
+1 438 397-2129
Wechat
Max_Tecnar
Whatsapp
14383972129
Philippe Rolland
Customer Performance Director
Phone
+1 514 865-1064
Text message
+1 514 865-1064
Wechat
PRolland
Whatsapp
15148651064

Need Help?

Our service team is here for you — fill out the form and we’ll get back to you quickly to resolve your issue.